Privacy Policy

Agoyu LLC (“Agoyu,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Agoyu platform, website, applications, and related services (collectively, the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy.

WHO WE ARE

Agoyu LLC
Puerto Rico
Contact: [email protected]

For purposes of the EU General Data Protection Regulation (“GDPR”), Agoyu LLC is the data controller of your personal data.

INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Account login credentials
• Move details (addresses, dates, inventory descriptions, photos, videos)
• Communication messages
• Booking information
• Preferences and service selections

2.2 Automatically Collected Information

• IP address
• Device type
• Browser type
• Operating system
• Usage data
• Cookies and tracking data
• Log files

2.3 AI-Processed Content

If you upload images, videos, or inventory data for AI processing, our systems analyze this content to generate move-related estimates and suggestions.

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and operate the Platform
• Generate AI-based move estimates
• Facilitate bookings with movers (only upon your request)
• Improve platform functionality
• Prevent fraud and abuse
• Comply with legal obligations
• Communicate with you

We do not sell your personal data.

SHARING OF INFORMATION

4.1 With Movers and Vendors (Opt-In Only)

We share your personal data with a mover or service provider only when:

• You request a booking
• You request to be matched with a provider
• You expressly authorize us to share your information

4.2 Service Providers

We may share data with trusted third-party vendors who help us operate the Platform (e.g., hosting providers, analytics providers), subject to confidentiality obligations.

4.3 Legal Requirements

We may disclose information if required by law, subpoena, or legal process.

4.4 Business Transfers

If Agoyu is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.

LEGAL BASES FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

• Contractual necessity (to provide services)
• Legitimate interests (platform improvement, fraud prevention)
• Consent (when required)
• Legal compliance

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in the United States and other countries. Where required, we use appropriate safeguards such as standard contractual clauses.

DATA RETENTION

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account at any time.

YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

To exercise your rights, contact: [email protected]

If you are in the EU, you also have the right to lodge a complaint with your local supervisory authority.

COOKIES AND TRACKING

We use cookies and similar technologies to:

• Maintain session security
• Improve performance
• Analyze usage patterns

You may control cookies through your browser settings.

DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

CHILDREN’S PRIVACY

The Platform is not directed to children under 18. We do not knowingly collect personal data from minors.

AI PROCESSING DISCLOSURE

Our Platform uses artificial intelligence systems to analyze information you provide in order to generate move-related estimates and recommendations.

AI outputs may be inaccurate, incomplete, or incorrect. Users are responsible for reviewing and verifying all AI-generated information before relying on it.

SENSITIVE INFORMATION WARNING

The Platform is not intended to collect or process highly sensitive personal information.

Users are expressly instructed NOT to upload, submit, or record:

• Prescription medication details
• Medical records or health information
• Government identification numbers (e.g., Social Security numbers)
• Financial account numbers
• Credit card details
• Passport information
• Biometric data
• Confidential personal documents
• Any information you do not wish to share

If you upload images or videos of your home, you are responsible for ensuring that no sensitive, private, or confidential information is visible.

Agoyu does not intentionally collect or solicit sensitive personal data. If such information is uploaded, it is provided at your own discretion and risk.

You acknowledge and agree that Agoyu shall not be responsible for sensitive information that you voluntarily upload or disclose through the Platform.

SANCTIONED JURISDICTIONS

We do not permit access to the Platform from jurisdictions subject to U.S. sanctions.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of any updated policy.

Agoyu LLC
Puerto Rico
Email: [email protected]

If you have questions about this Privacy Policy or your data rights, please contact us at the email above.